Privacy Policy

At West Reformer Pilates, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By visiting our website, registering for services, or attending our studio, you agree to the terms of this policy.

1. Information We Collect

We collect personal information in order to provide you with a safe and personalized fitness experience. This may include:

Personal Identifiers: Name, email address, phone number, emergency contact, date of birth
Health Information: Any health concerns or physical conditions relevant to participation in fitness classes
Billing Details: Payment information for class packs, memberships, or retail purchases
Booking & Attendance Records: Class and session history, cancellations, and check-ins
Website Usage Data: IP address, browser type, pages visited (via cookies or analytics tools)

2. How We Use Your Information

Your information is used to:

Book and manage classes, memberships, and private sessions
Communicate class reminders, schedule changes, or studio updates
Respond to inquiries or customer service requests
Process payments and manage billing
Maintain safety and health standards during physical activity
Comply with legal or regulatory requirements

3. Consent and Communication

By providing your personal information, you consent to its use for the purposes outlined above. You may opt out of marketing communications (such as newsletters or promotions) at any time by clicking “unsubscribe” or contacting us directly.

4. Sharing of Information

We will never sell, rent, or trade your personal information. We may share data only when necessary:

With trusted third-party service providers (e.g., booking or payment platforms), strictly for operational purposes
If required by law, regulation, or legal process
In case of a health or safety emergency involving you

All third parties handling your data are expected to uphold the same level of privacy protection.

5. Data Security

We take reasonable and industry-standard precautions to protect your personal information, including secure systems, password protection, and limited access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Access and Corrections

You have the right to:

Access the personal information we hold about you
Correct any inaccuracies or update your information
Withdraw your consent for certain uses (subject to limitations)

To make a request, please contact us using the details below.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website or booking system may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes acceptance of the revised policy.

If you have questions or concerns about your privacy or this policy, please contact:

West Reformer Pilates
Airdrie, Alberta, Canada
info@westreformerpilates.ca